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We are seeking a Business Intelligence Analyst. This is more of a non-development analyst position with an emphasis in analytical adhoc report development, sales and training.

Duties and Responsibilities:

• Building Adhoc Reports using BI tools such as Cognos (Query Studio)
• Presenting new product features to new & existing clients
• Training end users on various Analytic applications that were built in-house
• Documenting reports and analytics modules

Qualifications:

• 2-5 years experience with Business Intelligence Tools
• Proficient with one or more tools such as Cognos, Microstrategy, and Business Objects
• Good understanding of Data Warehousing
• Working experience as a Data Analyst
• Experience with Finance/Credit Card domain a plus
• Excellent communication skills
• Experience with product documentation is a plus

To apply for this position:
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We are looking for a Software Engineer in our Business Intelligence Department to join our team.

Galileo Processing is the most advanced processor for credit, debit and prepaid card programs. We specialize in developing innovative technology for card programs and financial services and offering world-class customer service. We offer a full range of benefits including: Medical, Dental, 401k, life insurance, opportunities to serve in the community through the Galileo Foundation, and the ability to work in a growth business with emerging technologies. Galileo Processing offers a comfortable, d

Duties and Responsibilities:

Responsibilities include but are not limited to:

• Coding, testing and de-bugging test websites and web-based applications
• Developing, enhancing and maintaining existing Galileo web applications
• Web applications include customer service tools, cardholder sites, enrollment sites, reporting tools and web services
• Sufficient SQL skills & Oracle
• Other duties as assigned

Qualifications:

Qualifications:

• Programming experience to code and unit test Object Oriented PHP
• Strong Programming with C Languages and Java SDK

• Excellent experience with one or more of the major database platforms
• Experience in consuming and programming web services
• Excellent analytical, technical aptitude and proven ability to solve problems
• Exceptional attention to detail and organization
• A positive attitude and superior work ethic
• Strong written and verbal communication skills / time management skills
• Ability to work in a quick paced, evolving environment
• Ability to collaborate with others within the Galileo organization

• Understanding of relational databases
• Experience working on Linux/Unix based machines
• Experience administrating and configuring the Apache web server
• Ability to keep abreast of the latest in Internet technology and use that ability to solve development issues
• Bachelors degree in Computer Science or equivalent degree or experience
• Commercial Web Development experience

To apply for this position:
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Galileo is seeking a Backend C Developer with 2 years experience developing database driven applications to join our team.

Duties and Responsibilities:

• Design, code, debug and test backend programs/database applications using C, Python, and SQL to implement transactional and financial systems
• Maintain and enhance existing backend programs
• Other duties as assigned

Qualifications:

• Broad based programming skills
• Thorough knowledge of general computer science
• Experience with C programming, Python, RDBMS, SQL, Linux and Oracle
• *nix experience including VI editor and shell scripting (ksh) desired
• Strong understanding of relational database concepts
• Excellent technical aptitude and ability to solve problems
• Experience / familiarity with accounting and financial system controls
• Ability to work in a quick-paced, evolving environment. Positive attitude and exceptional work ethic
• Ability to collaborate with others within the organization
• Bachelors degree in Computer Science or equivalent degree or experience

To apply for this position:
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Galileo is currently hiring for several Temporary Part-time Customer Service Rep positions in our customer care center. We are looking for individuals who are capable of managing, English, French or Spanish speaking customers.

We are seeking Customer Service Reps to join our team.

Duties and Responsibilities:

• Provide Customer Service over the phone to cardholders
• Explain card benefits, transactions, card fees, credit limits and balances to Customers
• Ability to resolve problems and assist Customers over the phone
• Desire to listen to Customers and assist with problem resolution

Qualifications:

• One year of prior Customer Service Required (phone or call center preferred)
• Prompt attendance and punctuality are required
• Ability to work schedules 7 days a week; Monday-Friday 5 am-11 pm, Saturday- Sunday 6 am- 6 pm
• Must be able to attend 1 week full time training in the Customer Care Center 9 am- 5 pm
• Bi-lingual (Spanish or French) candidates a plus!

To apply for this position:
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Galileo Processing is seeking Part-time Escalations Specialists to join our team.

Duties and Responsibilities:

• Handle customer service escalation calls
• Service in a timely and efficient manner while following established procedures
• Remove authorizations, set pins, activate card
• Work mantis tickets
• Provide back-up support to Customer Service Managers
• Meet and/or exceed performance standards and quality goals
• Assist in managing the call volume queue
• Participate with projects that may be assigned
• Provide insight on day-to-day business strategies

Qualifications:

• 1 year call center customer service escalations experience
• Strong computer skills required
• Excellent oral and written communication skills required
• Must have weekend flexibility, Saturday/Sunday
• Excellent verbal, written and interpersonal communication skills

To apply for this position:
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We are seeking a Human Resources Director with experiences suited for our growth and goal oriented organization.

Galileo Processing, a high growth, financial payment provider, seeks a high energy Human Resources (HR) professional who has a discerning eye for talent, plus a creative and strategic approach to managing all aspects of the company’s HR responsibilities. Our HR Director will have significant responsibilities including execution of major recruiting efforts, communication of benefits, recognition and discipline, interfacing with employees to answer HR related questions and most importantly, helping a fast growing company retain and recruit top quality talent.

Duties and Responsibilities:

• Counsels and trains managers and supervisors on the interpretation and administration of Human Resources policies. Administers Human Resources policies and procedures as they pertain to all employees
• Oversees, handles, and manages Employee Relations issues. Assists with employee counseling, discipline, and grievance handling
• Develop and assess the performance of the team via meaningful metrics and outcomes. Share performance metrics on a regular basis with executives. Accept full accountability for HR performance against designated objectives as well as all aspects of the employee life cycle
• Execute and improve recruiting and talent acquisition process
• Direct and communicate the employee review process

• Create an environment that encourages open communication, sharing ideas and best practices and building strong cross functional relationships
• Develop and implement effective performance management and talent management strategies
• Plan and coordinate fun and exciting corporate events
• Identify, evaluate, and constantly improve human relations, employee morale, work performance, and organizational productivity.

Qualifications:

• BS/BA in human resources, business or related area
• Minimum 5 years of HR experience
• Proficient in MS Office
• Proven ability to build relationships at any level of the organization
• Detail oriented along with a high level of initiative, energy, self-motivation and drive
• Ability to multi-task and work independently within a self and team driven environment
• Prefer experience with call centers, financial industry and/or IT
• Execution-oriented; proven ability of delivering results in a dynamic, fast-paced environment

To apply for this position:
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We are looking for a Manager to build a Project Management Office.

Duties and Responsibilities:

• To build and direct a Project Management Office to create better processes resulting in order, productivity and measurable operational output.
• Demonstrate ability to prioritize projects and tasks based on competing priority agendas; this should be responsible for all aspects of project management throughout the company (start to finish)
• Utilizing leadership skills to facilitate processes; like Implementation Management, Development Management, Operational Management & Account Management.
• Defining and policing project management processes
• Receiving and enforcing project priority
• Reporting performance metrics & resource allocation

Qualifications:

• 5 years in an strategic PMO office with proven leadership skills to build a new PMO office, in a software development environment.
• Successful team building.
• Strong fiscal & operational understanding to create productivity metrics.
• Proven methodologies & ability to manage and measure work.
• Strong leadership skills, self motivation and direction, to have the ability to partner with others for a common cause.

To apply for this position:
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Galileo seeks a Sr. Technical Project Manager.

The Project Manager will lead and support key projects with an emphasis in infrastructure project management.

Duties and Responsibilities:

• Lead and support key IT project initiatives using project management processes and methodology. Implements improvements to current project management methodology.
• Measures and monitors project progress to identify variances from plan, making any needed corrections.
• Keep project stakeholders and key leadership aware of project status. Identifies and prioritizes issues for management visibility.
• Coordinate activities and collaborate with all stakeholders across departments. Facilitates meetings to discuss issues, implement strategies and solicit alternative points of view. Facilitates problem-solving and decision-making through influence.
• Meets internally with key internal contacts and externally with customers and suppliers as needed to identify options for management evaluation.

Qualifications:

• Expert understanding of infrastructure and software development lifecycle.
• Experience managing the development and deployment of Web Applications preferred.
• Ability to assess the impact of new requirements on an existing set of complex problems.
• Demonstrated track record of successfully delivering large complex infrastructure and software development projects, including scope, schedule, resources, quality, cost and change.
• Education and or experience equivalent to a Bachelors degree in Computer Science / MIS / Business.
• Experience developing software applications preferred.
• Demonstrated ability to work in a rapid application development environment.
• Proven ability to work effectively with cross-functional groups and lead / participate in problems solving process.
• Demonstrated strong interpersonal, project management and leadership skills.
• 4 years experience in project management.
• Demonstrated success in leading and executing large complex projects.
• Strong communication skills with the ability to communicate at all levels of the organization.
• Proficient in project management practices and processes. Possession of the Project Management Professional (PMP) certification is strongly preferred or equivalent.
• Competencies in problem solving, building effective teams, and conflict-management.
• Capable of developing and analyzing business cases to ensure a value-added solution.
• Proven ability to identify issues, risks and mitigations.
• Strong documentation skills.

To apply for this position:
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The Quality Black Belt Process Specialist has the opportunity and challenge to direct important quality initiatives & projects at Galileo Processing. This person will lead and mentor quality projects, work with various functions of the whole organization to provide leadership and direction. This position will employ Six Sigma and LEAN methodologies and tools to substantially improve the quality, profitability, and productivity of Galileo Processing.

Duties and Responsibilities:

Key Responsibilities:

• Actively lead quality projects/initiatives with broad scope and high impact to the business/customer.

• Actively lead teams and provide individual contribution through problem solving efforts to reduce defects, cycle time, and rework.
• Co-facilitate quality training for associates at every level of the organization.
• Serve as a change agent by stimulating, communicating and institutionalizing quality initiatives.
• Partner with functions & leaders to define and implement a productivity strategy.
• Conduct regular project reviews with leaders for progress, status and issue updates.
• Drive out waste and variation in processes through proper use of tools and training.
• Work with finance and other members of the organization in assessing, tracking and reporting the financial benefit of all improvement projects.
• Identify and work to remove barriers that slow or prevent the successful attainment of process/productivity improvement and administrative efficiencies that will lead to cost reduction and competitive advantage.
• Statistical analysis of Ad-Hoc data sets to determine causal nature of defects.
• Support metric identification, measurement development and periodic Measurement Systems Analysis.
• Influence Leaders to make the necessary changes for improved performance.
• Mentoring & leadership.
• Initiate & participate in self-development and training of others.

Qualifications:

• Outstanding leadership, communication, presentation, training, team facilitation, and interpersonal capability, combined with an ability to work cross functionally across all levels of the organization.
• Self-directed, team player with sound negotiation and problem solving skills.
• Strong quantitative, analytical and Process Redesign skills and “out of the box” thinker.
• Proven understanding of business processes.
• Strong oral and written communication skills.
• Passionate about change and high energy.
• 3-5 progressive years working in a project environment. Excellent project management experience.
• Bachelor's Degree or equivalent work experience.
• Proficient at Excel (including pivot tables a must) and Power Point.
• Works well in a team environment, but not afraid to challenge the status quo.

To apply for this position:
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We are seeking a Sr. QA Automation engineer to join our team.

Duties and Responsibilities:

Responsibilities include but are not limited to:

• Backend/ White Box QA-testing the interaction with external/3rd Party Systems
• Create and execute test plans for web based products, web services, and Linux-based applications
• Perform different types of product testing, including functional, regression and install testing
• Expand upon our automated test framework including testing utilities for use in both automated and manual testing
• Work with software developers to effectively test new and existing products
• Become familiar with new technologies as needed in a fast-paced, dynamic environment
• Isolate, reproduce and accurately report software defects and deficiencies
• Participate in requirement reviews and design reviews
• Develop Test Cases, Test Scripts, and related testing documentation
• Interact with Development and other team members to investigate potential issues and track

Qualifications:

• Experience in engineering “from scratch” automation tools and frameworks is required
• Strong QA process skills in test planning, test execution, defect isolation, defect management, requirements/design review and test reporting
• Strong background in database concepts (experience with Oracle preferred)
• Development-in at least 2 programming/scripting languages
• Strong SQL skills
• Hands on experience and solid knowledge of web application environments a plus
• In depth understanding of Linux,
• Experience with Apache, PHP, C & Web Services
• Bachelors degree in Computer Science (or equivalent field) or equivalent experience a plus

To apply for this position:
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We are seeking a Technical Writer to join our team.

Duties and Responsibilities:

Responsibilities of the Technical Writer include:

• Create, edit, and maintain technical documentation for current and future applications i.e., technical reference manuals and production control manuals.
• Create, edit, and maintain procedural documentation including but not limited to department policies and procedures
• Research and evaluate new documentation tools and methods; document and improve documentation processes.
• Develop documentation project plans and timelines.
• Collaborate with departmental programmers to collect and interpret input from IT or other departmental personnel.
• Provide presentations and training to Galileo associates on documentation methods

Qualifications:

Required skills and experience include:

• BA/BS in Journalism, English, Technical Communications, Computer Science or related field.
• Minimum of three years writing experience, preferably in a technical field with an emphasis on technical documentation.

To apply for this position:
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We are seeking a PHP Developer to join our team.

Duties and Responsibilities:

• Coding, testing and de-bugging test websites and web-based applications
• Developing, enhancing and maintaining existing Galileo web applications
• Web applications include customer service tools, cardholder sites, enrollment sites, reporting tools and web services
• Other duties as assigned

Qualifications:

• Programming experience to code and unit test Object Oriented PHP
• Strong SQL skills
• Extensive experience with one or more of the major database platforms
• Experience with zend or other framework
• Experience in consuming and programming web services
• Excellent analytical, technical aptitude and proven ability to solve problems
• Exceptional attention to detail and organization
• A positive attitude and superior work ethic
• Strong written and verbal communication skills / time management skills
• Ability to work in a quick paced, evolving environment
• Ability to collaborate with others within the Galileo organization

• Understanding of relational databases
• Experience working on Linux/Unix based machines
• Experience administrating and configuring the Apache web server
• Ability to keep abreast of the latest in Internet technology and use that ability to solve development issues
• Bachelors degree in Computer Science or equivalent degree or experience
• Commercial Web Development experience

To apply for this position:
Click here to fill out an application online

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